When you place an order with us on mkdtstudio.com, you are welcome to return any item(s), provided you return them within 14 days of delivery according to danish law. (Please note that we do not return custom made atelier prices.)
Please note that we do not cover shipping costs incurred in returning the product(s).
Items should be returned, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form.
You may return your item(s) to us using your own shipper if you wish. If you do, please return the item(s) within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the item(s) and will be liable for damage to them until we receive them at our warehouse. Please send your return in the original box. In case of dispute, we also recommend you retain proof of sending.
Please note: Do not send to parcel shop.
You should address your return to:
MARK KENLY DOMINO TAN APS
STORE STRANDSTRÆDE 9.
Please note you may return your product directly in our Boutique. However, the refund will be made through our online platform and not at the cashier. You will be asked to leave your original receipt together with the returned item.
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider. In the rare situation that you didn’t receive your money back two weeks after we processed your refund, please check with your bank as well as with your credit card company, as delays may occur. If the transaction cannot be retrieved, please contact us at firstname.lastname@example.org.
Gift cards are non-refundable.
Your returned product cannot be replaced. Please place a new order line. You will be reimbursed for the returned product. If you have received your returned product as a gift, the buyer will automatically receive a refund. Please note that product purchased in the Online shop cannot be returned to authorised retailers.