mkdtstudio.com offers complimentary standard shipping to (and returns from) addresses within Scandinavia. Orders placed by 12 pm will be shipped as soon as possible or the next business day.
International orders will be shipped within 24 hours with a charge of 20 eur no matter the quantity and size, unless anything else is stated on the product page.
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect packages once an order has been processed. When your order is shipped, we will send you a confirmation email.
A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
Items available for preorder appear with the option to “Preorder” rather than “Add to Cart”; the estimated delivery window for each item is located on the product page beneath the description. When purchasing an item available for preorder, you will be charged immediately. Once your preordered item(s) ship, you will receive a shipping confirmation with tracking information.
Please contact firstname.lastname@example.org and if applicable, include your order number.
02 RETURNS & EXCHANGE
Mkdtdtudio.com accepts returns of unused, unworn, unwashed, unaltered, and undamaged within 14 days of the item’s ship date, provided that all original tags are attached Our branded boxes are considered to be a part of the product and must be returned with the item(s). Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form.
Items marked “Final Sale” on the product page are non-refundable. Please note that we do not return custom made atelier prices. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
You may return your item(s) to us using your own shipper if you wish. If you do, please return the item(s) within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the item(s) and will be liable for damage to them until we receive them at our warehouse. Please send your return in the original box. In case of dispute, we also recommend you retain proof of sending.
You should address your return to:
MARK KENLY DOMINO TAN APS STORE TRANDSTRÆDE 9. DK - 1255 COPENHAGEN K DENMARK
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider.
Your retuned product cannot be replaced. Please place a new order online. You will be reimbursed for the returned product. If you have received your returned product as a gift, the buyer will automatically receive a refund. Please note that product purchased on mkdtstudio.com cannot be returned to authorised retailers.
To receive a pre-paid return label, please contact email@example.com stating your order number, name and email. We offer pre-paid return labels on all orders, except sale orders.
We also remind you that if you decide to return the product without using the label supplied by Mark Kenly Domino Tan, the return shipping costs will be at your expense and will not be refunded. In this case we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.
The object of our personal data policy is to explain how we collect, protect, use and store your personal information.
We collect your first name and surname, postal code and city, address, e-mail, phone number and your order history. We only use your personal information to grant you access to the products provided on www.markkenlydominotan.com and to execute any orders you may place with us.As we are required to meet the accounting legislation, we store your billing information for a period of five years from your latest order.If you subscribe to receive our newsletter, you accept our personal data policy. Remember that you can unsubscribe from the newsletter at any time. We respect your privacy and we take it very seriously, which is why we make various efforts to ensure your information, one of which is to store it on secure networks. We are further not able to see your payment card information, as all data are encrypted and the transactions are conducted through certified partners
The information you share with us is treated confidentially and we do not share any information about our customers except being able to use it to deliver your package, we provide our courier with the necessary details, here under your first name, surname, postal code, city, address, e-mail address and your phone number.